Meet Instinct 👋

Instinct Science is at the forefront of veterinary innovation, comprised of world-class tools that have served our industry for decades: easy-to-use veterinary practice software (Instinct EMR), an essential resource for expanding your knowledge and skills (Clinician’s Brief), clinical and pharmaceutical decision support (Standards of Care & Plumb’s), and an AI scribing platform (ScribbleVet). Combined, Instinct Science offers an ecosystem that veterinarians rely on for every aspect and stage of their careers.

At Instinct Science, we believe in leading with compassion. Our team, our customers, and their patients and clients are the foundation of everything we do. Our culture is guided by our U.C.A.R.E. values, which serve as our daily compass: 

• Urgency: We move with speed because our mission is too important to wait. Urgency means prioritizing high-impact work, making timely decisions, and being highly responsive to our customers, partners, and fellow employees.
• Customer First: We’re our customers’ (and this profession’s) biggest fans. We put them first and obsess over helping them solve their challenges.
• Act with Grace, Not Teeth: We treat people with kindness, humor, humility, and assume good intent. We ask what we would want if we were in the other person’s shoes.
• Right Things, Right Reasons: We take ownership of all tasks, big and small. When we make mistakes, we own them, fix them quickly, and learn.
• Excellence is in our DNA: We hold ourselves and each other to high standards because our work is too important to do otherwise.

A Sneak Peek of Your Role 🔭 

This job, and the team at Instinct, is remote.

The Account Executive, Clinical Workflow Solutions plays a key role in driving revenue growth for Instinct’s AI-powered documentation platform - ScribbleVet. This role is responsible for converting high-intent inbound leads into active subscribers, guiding prospects through the full sales journey from initial engagement through demo, trial activation, and purchase.

Partnering closely with Marketing, Product, and Customer Success teams, the Account Executive builds trust with veterinary professionals, clearly communicates the value of AI-driven documentation, and ensures a seamless buying experience. By combining a high-velocity sales approach with strong relationship-building and product understanding, this role helps accelerate adoption of ScribbleVet and supports Instinct’s continued growth in the veterinary technology space.

What You’ll Do 🐱‍💻

• Own and convert a high volume of inbound leads from veterinarians, practice managers, and veterinary teams across all practice types — general, emergency, specialty, and mixed animal
• Conduct engaging, tailored product demonstrations that clearly connect ScribbleVet's features to the daily workflow challenges prospects face
• Guide prospects from demo to free trial activation, ensuring they experience the product's value quickly and set them up for success
• Drive trial-to-paid conversion through consistent, consultative follow-up — identifying friction points and helping prospects build internal momentum toward a purchase decision
• Manage a fast-moving pipeline with accuracy and discipline, maintaining clean CRM records and reliable forecasting
• Partner with the Customer Success and Product teams to share prospect feedback, flag common objections, and help refine the trial experience
• Stay sharp on ScribbleVet's evolving feature set, competitive landscape, and the broader AI scribing category to handle objections and position the product with confidence
• Identify expansion opportunities within practices already in trial, including multi-DVM and practice-wide adoption of the Practice Plan
• Serve as a genuine advocate for the veterinary professionals you work with — understanding their workflow, their stress points, and what a meaningful time savings actually means to them

Who You Are 🐱‍💻

• Must Haves:
  • 3+ years of quota-carrying sales experience, ideally in a SaaS, health tech, or high-velocity B2C or B2B2C environment
  • Demonstrated ability to run a full inbound sales motion — from first contact and demo through trial management and close
  • Strong product demonstration skills with the ability to adapt your pitch to different audiences (solo DVMs vs. practice managers vs. clinic owners)
  • A consultative, low-pressure approach that builds trust quickly and guides prospects to confident decisions
  • Comfort managing a high volume of active deals simultaneously with strong organizational habits
  • Proficiency with CRM tools (HubSpot preferred) and a data-driven approach to pipeline management
  • Excellent written and verbal communication skills — you can tailor your message to a burned-out veterinarian at 8pm just as effectively as a practice owner evaluating software for their team
  • Self-directed and accountable, with a genuine bias toward action and follow-through
• Preferred:
  • Experience selling AI-powered or documentation tools
  • Background in product-led growth motions where trials or freemium conversion is a core part of the sales cycle
  • Familiarity with veterinary workflows, practice management systems (PIMS), or clinical documentation
  • Experience selling into veterinary practices or other healthcare settings

How Instinct will Care about YOU 🌞

• We offer a supportive and caring work environment.
• We are transparent, open, honest, and empathic, both internally and externally.
• We pay our team well. 
• We offer medical, dental and vision benefits and 401K with match.
• We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
• We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
• We provide all-expense-paid time throughout the year together, including at our annual retreat.

The compensation range for this role is $80,000 - $200,000. This range reflects a mix of base salary and variable compensation earned through performance, and actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience.

Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

If you require accommodations throughout any part of the pre-employment process, please contact our People team at [email protected]