Community Manager

Remote
Full Time
Customer Experience
Mid Level
 

Meet Instinct 👋

Instinct Science is an animal health software company that helps the world’s leading veterinary practices enhance patient care, improve staff efficiency, and minimize burnout. Our easy-to-use platform acts as the nerve center for veterinarians, veterinary nurses, and support staff alike, fostering seamless collaboration across teams. With our January 2024 acquisition of VetMedux, a trusted education and point-of-care information company for veterinarians, Instinct has strengthened our commitment to delivering the mission-critical tools veterinary practices need to care for their patients at the highest level and with the best outcomes!
 

We’re fueled by compassion! Our team, our customers, and their patients and animal owners matter immensely to us. We put the Customer First; Act with Grace, Not Teeth; Do the Right Things for the Right Reasons; and know that Excellence is in our DNA. 
 

If these values speak to you, you might be a good fit for our Community Manager role.
 

A Sneak Peek of Your Role 🔭

Being a Community Manager at Instinct is all about fostering a positive and engaged community of customers and stakeholders. You'll manage our online presence, create and curate Instinct content, and build strong relationships with community members.
 

What You’ll Do 🐱💻

  • Develop a content strategy that aligns with our Instinct brand, creating engaging and informative content, and help source user-generated content that highlights community success stories 
  • Respond to customer inquiries, comments, and feedback in a timely and professional manner 
  • Organize and participate in community events, webinars, and meetups 
  • Foster a positive and supportive environment for community members 
  • Monitor metrics analytics to measure the success of the community and initiatives/events as well as the effectiveness of engagement strategies 
  • Build and maintain strong relationships with key community members 
  • Provide regular reports on community activities and insights and identify opportunities for improvement and growth within the community

Who You Are 🐱💻

  • Must Haves:
    • Proven experience as a community manager or similar role, preferably in the SaaS industry
    • Strong understanding of online community platforms, creation of communities, and content creation. 
    • Ability to maintain relationships with diverse groups of people 
    • An understanding of veterinary terminology and advanced veterinary workflows
    • Core focus on collaboration and alignment between the Community team and internal Instinct teams
    • Excellent written and oral communications skills
    • Robust problem solving skills, including the ability to handle difficult or unexpected situations
    • Proven organization skills with high attention to detail and the ability to prioritize
  • Nice-to-Haves:
    • Experience with Instinct software platforms

How Instinct will Care about YOU 🌞

  • We offer a supportive and caring work environment.
  • We are transparent, open, honest, and empathic, both internally and externally.
  • We pay our team well. 
  • We offer medical, dental and vision benefits and 401K with match.
  • We give our team owner-like flexibility over work and time-off, including time to innovate and Slow Fridays.
  • We offer a generous annual stipend called Instinct Unleashed, in order to allow you to bring your best self to work
  • We offer a rewarding employee stock plan so that you share in our success.
  • We provide all-expense-paid time throughout the year together, including at our annual retreat.

Base Compensation range for this role is $70,000 - $80,000
 

Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.
 

If you require accommodations throughout any part of the pre-employment process, please contact our People team at [email protected]

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