Education Manager

Remote
Full Time
Customer Experience
Mid Level

Meet Instinct 👋
 

Instinct Science is an animal health software company that helps the world’s leading veterinary practices enhance patient care, improve staff efficiency, and minimize burnout. Our easy-to-use platform acts as the nerve center for veterinarians, veterinary nurses, and support staff alike, fostering seamless collaboration across teams. With our January 2024 acquisition of VetMedux, a trusted education and point-of-care information company for veterinarians, Instinct has strengthened our commitment to delivering the mission-critical tools veterinary practices need to care for their patients at the highest level and with the best outcomes!
 

We’re fueled by compassion! Our team, our customers, and their patients and animal owners matter immensely to us. We put the Customer First; Act with Grace, Not Teeth; Do the Right Things for the Right Reasons; and know that Excellence is in our DNA. 
 

If these values speak to you, you might be a good fit for our Education Manager role.
 

A Sneak Peek of Your Role 🔭

As the Education Manager, you will lead the charge in curating and updating educational content for Instinct’s training materials, user guides, videos, and the learning management system. Your role is crucial in ensuring that Instinct’s educational resources teach, captivate, and enlighten all our valued customers.

What You’ll Do 🐱‍💻

  • Oversee the daily operations of the educational resources, including user management, course creation, content updates, and troubleshooting technical issues 
  • Supervise the development and upkeep of educational resources that are informative and engrossing, while also aligning seamlessly with the Instinct brand
  • Work closely with internal subject matter experts to create engaging and effective e-learning courses that align with Instincts goals and objectives 
  • Track and analyze student data to measure training effectiveness, identify areas for improvement, and make data-driven decisions. 
  • Oversee the strategic communication and promotional strategies for our educational programs and content
  • Stay up-to-date on the latest trends and advancements in the field of adult learning, and incorporate your learnings into you day-to-day work

Who You Are 🐱‍💻

  • Must Haves:
    • Past experience as a education program manager or similar role
    • Extensive knowledge of adult learning principles and applying key components to educational materials to engage users of any learning style
    • Excellent written and verbal communications skills
    • Robust problem solving skills including the ability to handle difficult or unexpected situations
    • Proven organization skills with high attention to detail and the ability to prioritize tasks
    • Avid willingness to collaborate with internal and external stakeholders
  • Nice-to-Haves:
    • Experienced in overseeing and maintaining an learning management system
    • SaaS industry experience
    • An understanding of veterinary terminology and advanced veterinary workflows
    • Knowledge and insight of the Instinct software platforms

How Instinct will Care about YOU 🌞

  • We offer a supportive and caring work environment.
  • We are transparent, open, honest, and empathic, both internally and externally.
  • We pay our team well. 
  • We offer medical, dental and vision benefits and 401K with match.
  • We give our team owner-like flexibility over work and time-off, including time to innovate and Slow Fridays.
  • We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
  • We offer a rewarding employee stock plan so that you share in our success.
  • We provide all-expense-paid time throughout the year together, including at our annual retreat.

Base Compensation range for this role is $70,000 to $85,000

Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.

If you require accommodations throughout any part of the pre-employment process, please contact our People team at [email protected]

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