Accounts Receivable Specialist
Meet Instinct 👋
Instinct Science is an animal health software company that helps the world’s leading veterinary practices deliver exceptional patient care, improve staff efficiency, and minimize team stress and burnout. Our easy-to-use EMR platform acts as the nerve center for veterinarians, veterinary nurses, and support staff alike, fostering seamless collaboration across teams. With our January 2024 acquisition of VetMedux, a company providing trusted education (Clinician’s Brief) and clinical decision support (Standards of Care™, Plumb's) for veterinarians, Instinct has strengthened our commitment to delivering the mission-critical tools veterinary practices need to care for their patients at the highest level and with the best outcomes.
We’re fueled by compassion! Our team, our customers, and their patients and animal owners matter immensely to us. We put the Customer First; Act with Grace, Not Teeth; Do the Right Things for the Right Reasons; and know that Excellence is in our DNA.
If these values speak to you, you might be a good fit for our Accounts Receivable Specialist job.
A Sneak Peek of Your Role 🔭
This job, and the team at Instinct, is remote.
As the Accounts Receivable (AR) Specialist, you will own the full AR lifecycle and be responsible for achieving Instinct’s monthly AR performance targets. This role is ideal for a high‑drive, early‑career professional eager to take on significant responsibility and grow quickly within a scaling SaaS organization. You will oversee invoicing, contract entry, collections activity in Centime, and dunning and churn‑prevention workflows for self‑serve subscriptions. This role requires strong attention to detail, ambition, and consistent execution of AR processes while partnering cross‑functionally to support cash‑flow management.What You’ll Do 🐱💻
- Own the Accounts Receivable function and achieve monthly AR performance targets, including aging, collections effectiveness, and DSO goals.
- Understand how AR performance impacts the company’s cash flow and apply this insight to support strong financial outcomes.
- Prepare, process, and distribute customer invoices in accordance with contract terms and monthly billing schedules.
- Enter customer contracts, renewals, and modifications accurately into billing systems.
- Maintain accurate customer billing information, ensuring pricing, terms, and contacts are current and complete.
- Use Centime to monitor outstanding receivables, track collection activity, and manage follow-up communications.
- Execute structured dunning workflows for overdue accounts, including customer outreach and escalation steps.
- Support churn prevention efforts for self-serve subscription customers by resolving billing issues that may impact continuation.
- Partner with Customer Success, Sales, and Support to resolve customer questions or billing discrepancies.
- Maintain organized documentation of invoices, contracts, disputes, and collection activity.
- Assist with audit requests related to AR documentation.
- Support ongoing improvements to AR workflows, billing accuracy, and internal controls.
- Participate in special projects assigned by the Controller.
- Respond promptly and professionally to customer emails related to billing, payments, invoicing questions, or AR concerns.
Who You Are 🐱💻
- Must Haves:
- Understanding of invoicing processes and billing best practices.
- Proficiency with Google Sheets/Excel.
- Strong written and verbal communication skills.
- Ability to work effectively with customers and internal teams.
- Preferred:
- Bachelor’s degree in Accounting, Finance, Business, or related field.
- Strong ambition and desire to grow a career in Finance.
- SaaS or subscription billing experience.
- Experience working in a high-growth or startup environment.
How Instinct will Care about YOU 🌞
- We offer a supportive and caring work environment.
- We are transparent, open, honest, and empathic, both internally and externally.
- We pay our team well.
- We offer medical, dental and vision benefits and 401K with match.
- We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.
- We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.
- We provide all-expense-paid time throughout the year together, including at our annual retreat.
The compensation range for this role is $ 50,000 - $70,000. Actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience.
Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status.
If you require accommodations throughout any part of the pre-employment process, please contact our People team at [email protected]